Spa Partisans Under the Age of 18

In order to ensure a safe, relaxing environment for all of our guests, we ask that our clients abide by the following policies:

Nail Care: Well-behaved children ages 5 and above may receive a manicure, pedicure, or polish change when accompanied by an adult. If you wish to schedule multiple children, each child must have an adult accompanying them to receive services.

Hair Care: Children ages 5+ may receive haircut services. Children must be accompanied by an adult at all times.

Skin Care: Teenagers between the ages of 12 to 17 may receive facial services and/or facial and arm waxing. Underage clients may not receive waxing services below the waist.

Massage Care: Teenagers ages 15 to 17 may receive the Head, Hands and Foot Massage with the same-gender therapist. Client is required to wear swimwear or be fully clothed to receive service.

We ask all of our clients:

  • For the safety and comfort of our guests and staff: babies, toddlers, and children are not permitted to accompany an adult during service. We are happy to reschedule your reservation to a date and time that childcare is secured.
  • Children aged 17 and under must have a parent or guardian in the spa throughout the duration of their treatment. The client and the parent/guardian must also provide written consent before any services commence.
  • All guests must keep all conversations to a whisper, as not to disrupt our other clients.
  • milk + honey reserves the right to terminate any service at any point if we feel that the child is interrupting other clients’ relaxation.

 

Return and Refund Policy

milk + honey accepts MasterCard, Visa, American Express, Discover and cash. milk + honey does not accept personal checks.

Services: If you are not completely satisfied with your service, please contact a manager to discuss your experience at info@milkandhoneyspa.com.

Products: Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 30 days of the original purchase for a full refund to the original method of payment. If your purchase was made more than 30 days prior or has been opened/used, please contact a manager to discuss your options at info@milkandhoneyspa.com.

Gift Certificates: Once the purchase is located and confirmed in our system, a gift certificate may be returned for remaining balance to the original payment method. If a bonus gift certificate was awarded in conjunction with the original gift certificate purchase, the bonus gift certificate will need to be returned as well.

What is an ombre color?

Ombre is a style of hair color that is a gradual lightening of the hair strand, usually fading from a darker color near the roots to a lighter one at the ends. Ombre can be very subtle or very striking. The look you want to achieve will depend on the technique and level of lightness. If you’d like to receive an ombre color, please schedule a two-step color service.

What is the difference between a partial highlight and a full highlight?

A partial highlight will give a brightening effect and have more focus on the top and sides of hair. A full highlight will color the entire head, and is the less-popular option. If you want to see consistent brightness throughout the hair, or you want to wear your hair up and see consistent color, you should schedule a full highlight. If you’re looking for a touch-up or some brightening to the top of your head, schedule a partial highlight. Your stylist will help determine what the best option is.

What qualifies as a short blowout?

A short blowout would be anyone with hair above the shoulders.

What qualifies as an extra long blowout?

A long blowout would be anyone with hair below the middle of the back.

Does an updo come with a blowout?

No. We ask that you come in with hair that is clean and dry. Our stylists will use product to achieve the desired texture and hold for the updo you are looking for.

What is a two-step color?

A two-step color is a base color with two-dimensional color added in. This is best for grey-coverage clients who want highlights or dimension. If you’re looking for ombre color, this would be the service to schedule. If you’re not sure what you are looking to do with your hair, this is the best service to schedule as it allows the maximum amount of time we will need.

What is a toner and why is there an additional charge?

A toner is used to enhance or refine the natural pigment that hair reveals when it is lightened. It also seals the cuticle and adds shine to the hair. There is an additional charge for this service due to the additional product and time needed to achieve your desired look.

What is balayage? What service do I schedule if I want balyage?

Balayage is a technique of coloring the hair that is customizable to each individual and used to achieve dimension. The word “balayage” means “to sweep” in French. It can create a soft, subtle look or a bold statement. You should schedule a two-step color and discuss your goals during your consultation with your stylist.

Why do the stylists have different prices?

Each stylist is at a different point in their career. When stylists have reached certain goals set by milk + honey, their prices are raised to reflect their experience and education. We have great talent at all price points.

Why is there a plus sign next to the price? How do I know what price I will be paying for my hair service?

Every head of hair is different. The prices listed are a starting point for our services. Our Concierge are able to give you an idea of the price ranges we offer. However, during your consultation with the stylist, you will receive an exact price for the services desired. The ‘plus sign’ informs you that the price could be higher than what is listed. An increased price could be applied for very long or thick hair, for example.

I’m not sure if I need a color correction, what constitutes a color correction vs. a specific color service?

A color correction service is for clients who want to make a big change in their hair color, who have had a negative outcome with a previous color service, or if your hair has been colored at home. If you’re unsure of which service to schedule, please speak with our Concierge who will steer you in the right direction or call to schedule a complimentary consultation.

What fashion colors do you carry?

We carry a wide variety of bright, untraditional fashion colors. Some examples are mint green, lavender, coral and pink. A consultation is the best route to ensure we have what you are looking for.

Do you do hair extensions?

View our extensions page to learn more.


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